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How 7ja92 Protects Your Personal Data

At 7ja92, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

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7ja92 How 7ja92 Protects Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to request a copy of your data, or need to correct something on your account, our privacy team is available through any of…

Email the Privacy Team Send your data request or privacy question to our dedicated address. Include your registered email and account ID so we can locate your records and respond accurately within 48 hours.
Live Chat on 7ja92.com Our live chat is available around the clock. Start a chat from any page, tell the agent your concern is a privacy matter, and they will escalate it directly to the data team without delay.
Written Request by Post You may submit a written request to our registered correspondence address. We will verify your identity before processing any access or deletion request to make sure your data stays protected.
DATA HANDLING PRACTICES

Six Ways We Secure and Manage Your Data

Our data practices are designed around minimal collection, purpose-limited use, and clear retention windows.

Cookie Controls

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand how pages are used. You can adjust your cookie preferences at any time from the settings panel inside your account.

Account Security Layers

Your account password is stored using one-way hashing — we cannot read it. Two-factor verification is available and we recommend enabling it, especially if you transact via UPI or Paytm from multiple devices.

Data Retention Windows

Transaction records tied to UPI, Paytm or PhonePe payments are kept for the period required under applicable Indian financial regulations. Once that period passes, data is deleted or anonymised automatically.

Your Right to Access

You can request a full export of the personal data we hold on your account. We will deliver this in a structured, readable format within 30 days of verifying your identity through our standard account check.

Correction and Deletion

If any personal data we hold is inaccurate, contact our privacy team and we will correct it promptly. Deletion requests are handled within the same 30-day window, subject to any legal retention obligations that apply.

Third-Party Sharing Limits

We share data with payment processors, identity verification providers and, where legally required, regulatory authorities. We do not share personal data with advertisers or data brokers for any commercial purpose.

Common Questions About Your Data on 7ja92

The questions below address the most common things you may want to know about how we collect data, what you can ask for, and how to reach us. If your question is not covered here, our live chat team can connect you with the privacy team directly.

We collect your name, email address, mobile number, date of birth, and the payment identifiers you use — such as your UPI ID or Paytm-linked number — along with device and session logs needed to secure your account.

Transaction references are stored to reconcile your account balance and comply with financial record-keeping rules. Full payment credentials are never stored on our servers; they stay with your payment provider.

Submit a data access request via email or live chat with your registered account details. After we verify your identity, we deliver a structured export of your personal data within 30 days.

Yes. You may request deletion at any time. We will remove your data within 30 days unless a specific retention obligation under Indian law — such as financial record rules — requires us to keep certain transaction records longer.

No. We share personal data only with payment processors, identity verification services, and government or regulatory authorities when legally required. Your data is never sold or rented to advertisers or data brokers.

We use strictly necessary cookies to keep your session running and optional analytics cookies. You can turn off optional cookies from the preferences panel in your account settings; strictly necessary ones cannot be disabled as they keep your login secure.

Reach our privacy team via email or live chat. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority under applicable Indian law.

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